Refund policy
In the event that you consider the goods you have purchased are faulty or not fit for purpose in some way or you simply change your mind, then please contact us at cheers@harveyandhamilton.co.uk and we will provide you with your return instructions.
You must return the goods back direct to the contact address within 14 days of receipt of the goods and please note that Harvey and Hamilton follows a strict policy of repair, replace and refund under the terms of the Sale of Goods and Services Act 1982.
If you returned the goods because you changed your mind about the purchase then you must pay for the cost of shipping, but, if the goods were faulty then you are not responsible for any standard delivery costs you may have paid, and you will be refunded those amounts by Us.
Please note that you are required to take good care of the goods and you may be liable for the reduced value of goods caused by handling them beyond what is necessary to be sure they are what you ordered. You should receive a refund from Harvey and Hamilton within 14 days of cancellation, but we can wait to refund you until you have returned the item or have proof of return postage.
In the event that a bespoke/custom order has been placed and paid for and subsequently processed, it cannot be cancelled unless agreed in advance and in writing with Harvey and Hamilton which reserves the right to charge a cancellation fee – this is due to the individual nature of a custom order which cannot then readily be re-sold.
Please note that all items purchased using this website are individually produced by small companies in small batches, and as a result, we may run out of stock from time to time. We will engage with our producers to ensure that items are replaced as quickly as possible and will inform buyers via the website when such items are available to purchase once more.
Please also note that products shown online are a visualisation only and colours can vary from one user’s monitor to another, and the final product may vary in colour and finish to what you are seeing on your own computer and therefore images provided do not always represent an exact colour but are a guide only.
You must return the goods back direct to the contact address within 14 days of receipt of the goods and please note that Harvey and Hamilton follows a strict policy of repair, replace and refund under the terms of the Sale of Goods and Services Act 1982.
If you returned the goods because you changed your mind about the purchase then you must pay for the cost of shipping, but, if the goods were faulty then you are not responsible for any standard delivery costs you may have paid, and you will be refunded those amounts by Us.
Please note that you are required to take good care of the goods and you may be liable for the reduced value of goods caused by handling them beyond what is necessary to be sure they are what you ordered. You should receive a refund from Harvey and Hamilton within 14 days of cancellation, but we can wait to refund you until you have returned the item or have proof of return postage.
In the event that a bespoke/custom order has been placed and paid for and subsequently processed, it cannot be cancelled unless agreed in advance and in writing with Harvey and Hamilton which reserves the right to charge a cancellation fee – this is due to the individual nature of a custom order which cannot then readily be re-sold.
Please note that all items purchased using this website are individually produced by small companies in small batches, and as a result, we may run out of stock from time to time. We will engage with our producers to ensure that items are replaced as quickly as possible and will inform buyers via the website when such items are available to purchase once more.
Please also note that products shown online are a visualisation only and colours can vary from one user’s monitor to another, and the final product may vary in colour and finish to what you are seeing on your own computer and therefore images provided do not always represent an exact colour but are a guide only.